When a user who is not responsible for the document requests its deactivation, the system will generate a pending request for a decision, in other words, the user who created the document will be able to decide whether the document will be deactivated or not. This pending request will appear on their home screen. Below, we’ll explain how to locate the pending request:
Go to the Tasks menu, select the second tab Requests, and choose the pending document deactivation request.
Next, the screen with the document consultation details will open. To learn more details, access this article, and for more information about the document details, access this article.
On this screen, the information will be displayed with the name of the user who made the request, the date, and the reason:
After evaluating the reason for the document deactivation request, click Approve deactivation request to proceed with the document deactivation:
Next, the system will display the message Document successfully inactivated:
But if, after evaluating the reason for the document's deactivation, you conclude that it is not valid, you may dismiss the deactivation request. To do so, follow the steps below.
Access the pending document deactivation request, as detailed above, and select the option Reject request:
Then, provide the reason for the rejection in the Rejection reason field and click Finish to dismiss the deactivation request.:
After completing the pending request, the user who requested the inactivation will be notified by email stating that the document was not inactivated and the reason. Below is a sample of the email sent: