In Step 4 of the non-conformity treatment flow, the focus is on planning the corrective action that will be taken to permanently eliminate the previously identified root cause.
This is a practical and strategic step; it is where what will be done, by whom, when, and how is defined.
Information on the Step
At the top of the screen, you will see the NCR code (e.g., 2025:044:00), the "View Report" button to consult details already filled in, the description, the status, the step's deadline, and the person responsible for planning.
This information helps in tracking the resolution:
In the Description field, by clicking the pencil icon, the system will allow the content to be edited, if necessary:
How to Fill Out the Plan
Below are the fields that must be filled out to register the corrective action. The required fields are marked with an asterisk (*):
What to do?*: Describe the action to be executed. Ex.: "Reorganize the stock to prevent damage during loading."
Why do it?: Justify the action. Ex.: "To reduce the recurrence of damaged cargo."
How to do it?: Explain the method or procedure. Ex.: "Create area signage and an alternative layout."
Where to do it?: Inform the execution location. Ex.: "Warehouse – shipping department."
Who's going to do it?*: Select the person responsible for the action in the dropdown list.
Due date*: Define the deadline for the action's conclusion.
How much?: Optional field to estimate costs, resources, or time required.
⚠️ Attention: the "What to do?", "Who's going to do it?", and "Due date" fields are mandatory and must be filled out to proceed.
If you want to view the report of the actions, simply click the View Report button, located at the top of the screen:
By scrolling the report to the end, you can print or save it as a PDF using the Print Report option:
After filling out the fields, click Save to save. Use Back if you wish to review previous steps.
Click Conclude to advance to Step 5 – Implementation.