To view nonconformities registered in the system, follow the steps below: 


  1. On the top navigation bar, click Search, then select the first item: Nonconformities. 

  2. The system will take you to the query screen, where you can use one or more filters. To optimize your search, try combining multiple available fields: 
    1. Code: Search using the registered nonconformity code. 
    2. Description: Search by the nonconformity description. 
    3. Organizational Units: Select the company unit(s) where you want to search for nonconformities. 
    4. Process: Select the area/department you want to query. 
    5. Source: Select where the issue was identified (e.g., internal audit, external audit, management review meeting, indicators). 
    6. Author: Filter by the person who registered the nonconformity. 
    7. Occurrence Date: Search by the date the nonconformity was identified. 
    8. Root Causes: Filter by the identified root causes. 
    9. Finish Date: Search by the date the nonconformity was closed. 
    10. Remarks: Search by comments entered in the nonconformity records.
    11. Status: Filter by the current status of the nonconformity. The system uses the following status options: 
      • All: Displays all records. 

      • In Progress: Nonconformities that have not yet been closed. 

      • Effective: Nonconformities that were closed successfully. 

      • Ineffective: Nonconformities closed without success. 
  3. The system will display the results based on the filters you applied. 

  4. On the search screen, you can sort the results. By clicking on the column headers, the system will sort the displayed results in ascending or descending order. For example, if you click on the Description column, the system will sort the list based on the text in that field. Clicking the same column again will reverse the order. 

    This sorting feature can be applied to any column title in the search header. 
  5. In the list of returned nonconformities, click on the one you’re interested in to view its details. 
  6. You can also customize the report by including or excluding specific data fields: 
    1. Click the three-dot button and select Columns. 

    2. Select the information you’d like to include in the report. To add a field, check the box next to it. To hide a field from the search screen, uncheck the corresponding box.
    3. Click Save to return to the search screen or Cancel if you don’t want to make any changes. 
    4. To export the information to Excel, click the three-dot button again and select Export.